You know it's going to be a long day when...

...30 minutes into the morning shift, you've already had to help someone with their computer three times in the first 10 minutes of their session.

And one of those times led to the patron informing you that you probably have a virus on the computer because the screen keeps going back to some other window and won't stay where they want it to.  And you try very hard to not lose your cool when explaining that every time they click on the little blue "e" they are, in fact, opening a new browser window and not, in fact, actually navigating the website they seek.

It's amazing to witness the digital divide in action day after day after day.  Cause it is real, it exists, and it's profound.