You may be a reference library if, after having helped a couple to identify a title they were seeking on the online catalog, explaining where it *should* be, but that it is currently checked out & would they like to place a hold?, even after all that, AND going to the Reference Desk with the woman to place the hold on the title in question, and if, after she has gone back to tell the man the hold has been placed, the man has then approached you as you sat in the big fancy chair behind the counter & computer at the Ref Desk, the man still says,
"Do you work here?"
